PROVIDING Non-Emergency MEDICAL TRANSPORTATION
True Wellness Transportation is a privately owned, family-operated non-emergency medical transportation company proudly serving Buffalo, Getzville, Tonawanda, Cheektowaga, Williamsville, Lancaster, and the surrounding Western New York communities. Built on a foundation of compassion, professionalism, and integrity, True Wellness was created to provide patients, families, healthcare facilities, and care coordinators with a higher standard of transportation service focused on safety, dignity, and reliability.
Founded by Talisa Saxon, True Wellness Transportation was born from a deeply personal realization that too many seniors, individuals with mobility challenges, and medically vulnerable patients were being underserved by an industry often plagued by delays, inconsistent service, and a lack of compassion. After witnessing firsthand the frustrations families experience when trying to coordinate dependable transportation for loved ones, Talisa felt compelled to create a company that would prioritize people over volume and service over shortcuts. Her vision was simple: build a transportation company that treats every passenger with the same level of care, patience, and respect one would expect for their own family members.
As the founder and CEO, Talisa Saxon brings strong leadership, attention to detail, and a service-driven philosophy to an industry where professionalism and compassion are critically important. Under her leadership, True Wellness Transportation has developed a reputation for dependable service, clean and properly equipped vehicles, courteous staff, and a commitment to delivering a safe and comfortable patient experience from start to finish.
Unlike many traditional curb-to-curb transportation providers, True Wellness Transportation offers a more attentive, hands-on approach to patient care and assistance. Clients are escorted from the door of their residence or healthcare facility into clean, comfortable wheelchair- and stretcher-accessible vehicles and safely assisted through appointment drop-off and check-in whenever appropriate. Every aspect of the service is designed to reduce stress for patients, families, caregivers, and healthcare professionals alike.
As Western New York’s senior population continues to grow and healthcare providers increasingly voice the need for reliable wheelchair, stretcher, and bariatric-capable transportation services, True Wellness Transportation remains committed to filling that critical gap with timely, compassionate, and professional service. The company’s focus is not simply transportation, it is also restoring confidence and peace of mind to individuals and families who depend on dependable medical mobility solutions.
At True Wellness Transportation, success is not measured solely by the number of trips completed, but by the trust earned within the community, the relationships built with healthcare partners, and the reassurance families feel knowing their loved ones are being transported with care, dignity, and professionalism every step of the way.
Talisa Saxon, True Wellness Transportation.
Our Mission
At True Wellness Transportation, our mission is simple but powerful: to deliver Excellence in everything we do. We provide safe, reliable, and compassionate non-emergency medical transportation that patients, families, and healthcare partners can truly depend on. Founded in faith and integrity, we exist to remove barriers to care, serve underserved communities, and raise the standard in an industry that has too often accepted “good enough.”
Every ride is about more than transportation — it’s about dignity, peace of mind, and making sure no one misses essential healthcare because of unreliable service.
We accomplish our mission through:
- Strategic Planning: Growing responsibly to meet the rising needs of seniors, patients, and facilities across Western New York.
- Excellence in Staffing: Recruiting, training, and retaining compassionate, capable drivers and dispatchers who share our values.
- Modern Equipment: Operating ADA-compliant, wheelchair- and stretcher-accessible vehicles designed for comfort and safety.
- Community Partnerships: Building strong, mutually beneficial relationships with hospitals, dialysis centers, nursing homes, rehab facilities, and caregivers.
- Technology & Efficiency: Leveraging integrated scheduling and dispatch systems to reduce wait times, improve communication, and ensure on-time service.
Our dispatchers receive extensive training to manage daily schedules, coordinate with facilities, and oversee every trip with care and precision. By combining faith-driven purpose with professional excellence, we’re creating a transportation solution that families can trust, caregivers can rely on, and communities can celebrate.
Question? Ready to make a reservation? Contact us for details. We look forward to serving you!
True Wellness Transportation is an Equal Opportunity Employer headquartered in Buffalo, New York, and a proud member of the United Medial Transportation Providers Group (UMTPG). We are certified-pending Minority-owned Business Enterprise and are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.
On behalf of our leadership team and all of True Wellness Transportation, we welcome the opportunity to meet, greet, and learn how we can serve your needs. Contact us at (716) 205-6262.