PROVIDING Non-Emergency MEDICAL TRANSPORTATION
True Wellness Transportation is a for-profit non-emergency medical transportation company proudly serving the local and long-distance transportation needs throughout the Buffalo, Getzville, Tonawanda, Cheektowaga, Williamsville, and Lancaster communities.
Founded by a hardworking and compassionate husband and wife team, Darren and Talisa Saxon, the two sought to create a support solution to serve area seniors and those with mobility challenges based on situations they witnessed firsthand in their respective work environments.
In witnessing delays and less than professional service to transport seniors and those with mobility issues, both Darren and Talisa became inspired to create a more reliable, timely, and readily available assisted transportation solution. Recognizing that Erie County’s senior population is only continuing to grow in size and demand, it wasn’t difficult to determine the opportunity and sustainability in launching this unique and much needed service.
Unlike other services operating as a curb-to-curb service, True Wellness is committed to safely escorting patients and residents from their residence or facility to a clean, comfortable, and modern wheelchair accessible vehicle. On arrival at their appointment, trained staff will escort clients to check-in.
In leveraging years of professional training and experience, Darren, Talisa, and all of True Wellness continue to build strong relationships with area staff, patients, and families. Rather than focusing exclusively on volume and profits, True Wellness is keenly focused on providing exceptional and timely customer service with the compassion you and your loved ones deserve.
Darren and Talisa Saxon, owners of True Wellness, are committed to serving Erie County Seniors.
Our Mission
To provide you with a unique, cost effective, and reliable transportation solution that meets individual needs while accommodating facility policies and concerns. We accomplish our Mission through:
- Effective strategic planning with an emphasis on controlled growth
- Recruiting, training, and retaining competent and capable staff and employees
- Utilizing state of the art ADA-compliant vehicles and equipment
- Developing effective and mutually beneficial strategic partnerships throughout our community
- Maintaining a flexible posture poised to adjust to various client, facility, and market needs
We are continuously striving to implement effective strategies for enhanced training, integrated technologies, and managerial support and communication. Because we provide local and long-distance transportation, effective planning and communication between dispatch and key facilities is paramount.
We continuously work on enhancing our scheduling and traffic management in an effort to reduce travel and wait times while increasing efficiency. We work to adapt and implement policies and procedures to support our mission, to analyze and advise on transportation issues, evaluate scheduling conflicts, negotiate and correspond with carriers, vendors, and strategic partners.
Dispatchers will receive extensive instruction on using our technological integration systems designed to support our growing scheduling and logistical demands. Dispatchers are responsible for the following:
- Customer intake
- Preparation of daily schedules and trip manifests
- Effective driver management and scheduling
- Trip management and oversight
- Coordination with facility personnel
True Wellness Transportation is an Equal Opportunity Employer headquartered in Buffalo, New York, and a proud member of the United Medial Transportation Providers Group (UMTPG). We are certified-pending Minority-owned Business Enterprise and are committed to hiring and developing employees of character and professionalism to support our corporate culture of integrity, continuity, and sustainability.
On behalf of our leadership team and all of True Wellness Transportation, we welcome the opportunity to meet, greet, and learn how we can serve your needs. Contact us at (716) 205-6262.