Non-Emergency Medical Transportation throughout Erie County
Our Services
Medical Courier Services
Medical Courier Services
Unlike curb-to-curb services, True Wellness provides door-through-door service. Whether you require ambulatory or wheelchair assistance, our highly trained staff is prepared to accommodate your needs from within your place of residence and safely escort and secure you in our vehicles. Upon arrival, our trained staff will escort you to check-in at your destination.
Medical Courier Services
Medical Courier Services
Medical Courier Services
We are pleased to offer same-day courier and delivery service which supports the supply chain management for area hospitals, rehab and nursing facilities, pharmacies, and special physician practices. Our same-day service includes delivery of small packages, files, records, medicine, medical supplies and protective equipment, securely packaged machines and equipment, linens, and more.
Reimbursement
Medical Courier Services
Reimbursement
Standard pick-up fees, ambulatory or wheelchair, plus mileage apply for each transport. True Wellness accepts multiple methods of payment to include all major credit cards, check, or cash. Discounts are available for those paying at the time of transport. Only approved clients with a True Wellness Service Agreement will be invoiced for transportation services.
Our Staff
Our Destinations
Reimbursement
Our people are our greatest assets. For this reason, finding, training, and retaining the best employees is critical to accomplishing our mission. Employees are subject to rigorous screening and training which include background checks, drug testing, motor vehicle reports, health physical, CPR training, and extensive internal training regarding job-specific tasks and obligations.
Our Destinations
Our Destinations
Our Destinations
We specialize in non-emergency transportation throughout Buffalo, Getzville, Tonawanda, Cheektowaga,
Williamsville, and Lancaster communities. Our services include doctor and post-op appointments, hospital discharges, physical therapy, chemotherapy, dialysis, pulmonary and cardiac rehabilitation, stroke and rehabilitative services, family functions and personal errands, and more.
Our Vehicles
Our Destinations
Our Destinations
Our ADA-compliant vehicles are equipped with electric ramps, hydraulic lifts, side or rear entrance, with state-of-the-art securing devices for your safety and comfort. Our ambulatory vehicles are safe, comfortable and compliant with federal and state mandated safety standards.
Personnel Training & Development
Understanding that our staff is our single greatest asset, True Wellness Transportation is dedicated to effective recruitment, retention, training, development, and promotion of competent, reliable, and professional personnel.
Our non-emergency medical transportation driver evaluation and training programs are compliant with all laws and standards required by New York State Department of Transportation and Article 19-A to ensure safety, competence and reliability. Each applicant is required to pass a physical, random drug and alcohol screening, and a background check.
Upon hiring, all drivers are subject to driver-in-training instruction to be conducted by senior drivers and overseen by senior management. The duration of such instruction will last between several weeks to months depending on a driver’s level of experience and their learning abilities.
With safety being the focal point of our training program, all drivers are required to perform a behind-the-wheel road test. Drivers are evaluated on judgment of vision, memory, reaction time, physical function, and cognition. In addition to effective vehicle operation, drivers receive an abundance of equipment training to include proper use of wheelchairs, stretchers, hydraulic lifts, and securing devices. Drivers are trained on how to properly load, secure, and unload ambulatory and wheelchair-bound patients.
Beyond the physical aspects of their job-related tasks, drivers are instructed on proper interpersonal skills to include effectively interacting with and accommodating the needs of our aging clientele. Underscored by the need for privacy and confidentiality, drivers are educated on all HIPAA rules and regulations in addition to facility-specific policies and procedures. Various annual and semi-annual re-certifications are required for all drivers in addition to random drug and alcohol testing.
True Wellness Transportation is proud to provide assisted transportation for area seniors.